Frequently asked questions about Vista Apartments

I haven't received my access PIN.

• The access PIN code is sent by SMS on the day of arrival at approximately 14:30.
• This code gives you access to the property, your room, parking and ski or bike storage.

I didn't get a room number.

• The room number is sent by SMS before 3 p.m., only if all the details of the guests are filled in the reservation self-service.
• These details must be filled in by you at the booking self-service desk or on arrival at the self-service kiosk on the ground floor of each building.
• Once all guests' details have been filled in, the room number will be displayed immediately on the kiosk or at the self-service booking desk. After a short while, the room number will also arrive by SMS.

Is early check-in or late check-out possible

• This service is not possible at Vista Apartments. The accommodation is completely self-service and automated, so check-in and parking services are subject to the exact check-in time of 15:00 and check-out time of 10:00. These times must be respected.
• If you wish to arrive earlier or stay longer, you must re-park in the public car park near Vista Apartments.

Where is Vista Apartments located?

• Vista Apartments can be found directly below the Wellness Hotel Vista in the upper part of the complex near the boarding station for the chairlift Sněžník.
• Enter the address Velká Morava 251 - 253, 561 69 Dolní Morava in the navigation.

How and where can I park

There is a charge for parking at Vista Apartments and it is recommended to book immediately when booking your accommodation due to the limited parking capacity.

• Indoor parking in the garage 300 CZK / day.
• Outdoor parking on parking columns 100 CZK / day.
• There is a charging station for electric cars. After using the charging station, you must re-park in your assigned parking space.
• LPG, CNG and electric cars are not allowed in the garage. The height limit for entering the garage is 2.30 m.

I want to pay with a voucher or through a benefit program

• Currently, payment by voucher or through benefit programs is not possible at Vista Apartments, but we would like to introduce this option in the future.

We would like to visit the spa. Is it possible?

• Only in case of availability we offer the possibility to visit the wellness and sauna world or fitness in the Wellness Hotel Vista. However, it is not possible to purchase or reserve access in advance.
• You must always check availability in advance by contacting wellness@dolnimorava.cz or + 420 469 771 119.

We would like to use the option of breakfast. Is that possible?

• We offer the possibility of ordering a buffet breakfast in the Wellness Hotel Vista, Marcelka Restaurant or Terezka mountain pension. 

Wellness hotel Vista - buffet breakfast 7:00 - 10:00 (upper resort area - 5 minutes walk from the apartment)

• Adult 380 CZK | Child 6 - 15 years 215 CZK | Child 3 - 6 years 170 CZK
• Must be booked by 10:00 the previous day
• Order via email fbhotel@dolnimorava.cz

Restaurant Marcelka - buffet breakfast 7:30 - 9:30 (upper resort area - 5 minutes walk from the apartment)

• Adult 380 CZK | Child under 15 years 250 CZK | Child under 2 years free
•  Reservation required 24 hours in advance
• Booking by phone +420 469 771 510

Pension and restaurant Terezka - buffet breakfast 7:30 - 9:30 (lower resort area - 15 minutes on foot, 2 minutes by car from the apartment)

• Adult 260 CZK | Child 6 - 12 years 200 CZK | Child 3 - 6 years 160 CZK
• Booking required by 18:00 the previous day
• Booking by phone +420 734 767 972