Frequently asked questions about Vista Apartments

I haven't received my access PIN.

• The access PIN code is sent by SMS on the day of arrival at approximately 14:30.
• This code gives you access to the property, your room, parking and ski or bike storage.

I didn't get a room number.

• The room number is sent by SMS before 3 p.m., only if all the details of the guests are filled in the reservation self-service.
• These details must be filled in by you at the booking self-service desk or on arrival at the self-service kiosk on the ground floor of each building.
• Once all guests' details have been filled in, the room number will be displayed immediately on the kiosk or at the self-service booking desk. After a short while, the room number will also arrive by SMS.

Is early check-in or late check-out possible

• This service is not possible at Vista Apartments. The accommodation is completely self-service and automated, so check-in and parking services are subject to the exact check-in time of 15:00 and check-out time of 10:00. These times must be respected.
• If you wish to arrive earlier or stay longer, you must re-park in the public car park near Vista Apartments.

Where is Vista Apartments located?

• Vista Apartments can be found directly below the Wellness Hotel Vista in the upper part of the complex near the boarding station for the chairlift Sněžník.
• Enter the address Velká Morava 251 - 253, 561 69 Dolní Morava in the navigation.

How and where can I park

There is a charge for parking at Vista Apartments and it is recommended to book immediately when booking your accommodation due to the limited parking capacity.

• Indoor parking in the garage 300 CZK / day.
• Outdoor parking on parking columns 100 CZK / day.
• There is a charging station for electric cars. After using the charging station, you must re-park in your assigned parking space.
• LPG, CNG and electric cars are not allowed in the garage. The height limit for entering the garage is 2.30 m.

When will I get my 25% discount on adventures?

• You will receive discount codes for experiences when you move in - by unlocking your room with your access PIN.
• The codes will be delivered by email to the email address provided at the time of booking.
• At the same time, the discount codes will also be uploaded to eResort, where they will appear in the Rewards section.
• Access to the eResort will be sent to you by SMS and email after your accommodation. By clicking on the link you will be able to select your rewards within your stay and you will also discover recommended itineraries, an events calendar, a map of the resort, webcams or the weather.

And how do I apply this discount?

• The discount can be applied as a one-time discount code when purchasing selected experiences at www.dolnimorava.cz/eshop. The discount code can be entered and redeemed in the third step of the purchase process.
• The 25% discount will be deducted from the price on the day of purchase (applies to all ticket options except season passes and packages, which are available at www.dolnimorava.cz/eshop).
• There is one discount code per booking, which can only be used once during your stay, for all occupants.
• The discount code is valid from 26 May 2025 to 31 October 2025, subject to the availability of selected experiences based on operating hours.

The discount cannot be combined with any other discount or benefit. In the case of Children´s fun parks, the family discount is superior to this discount.

• I want to pay with a voucher or through a benefit program

• Currently, payment by voucher or through benefit programs is not possible at Vista Apartments, but we would like to introduce this option in the future.

• We would like to visit the spa. Is it possible?

• Only in case of availability we offer the possibility to visit the wellness and sauna world or fitness in the Wellness Hotel Vista. However, it is not possible to purchase or reserve access in advance.
• You must always check availability in advance by contacting wellness@dolnimorava.cz or + 420 469 771 119.

• We would like to use the option of breakfast. Is that possible?

• We offer the possibility of ordering a buffet breakfast in the Wellness Hotel Vista

Wellness hotel Vista - buffet breakfast 7:00 - 10:00 (upper resort area - 5 minutes walk from the apartment)

• Adult 380 CZK | Child 6 - 15 years 215 CZK | Child 3 - 6 years 170 CZK
• Must be booked by 10:00 the previous day
• Order via email fbhotel@dolnimorava.cz