Frequently asked questions

What are the current opening hours of the cable car and adventures?

• Always check the resort’s website www.dolnimorava.cz/en/opening-hours for up-to-date information on opening hours.

Where can I find a price list and how do I purchase tickets at the lowest prices?

• You can always find the current price list at www.dolnimorava.cz/en/price-lists-summer. The best way to shop online is at our e-shop https://eshop.dolnimorava.cz.
• You can get the lowest price by purchasing with registration (entering your personal information and email to register for the Resort Card loyalty programme).
• Purchased tickets with a QR code will be sent to your email and you can take them straight to the turnstile.

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Is it possible to refund purchased but unused tickets?

• Purchased tickets cannot be refunded for any reason except in two cases.
• Illness or bad weather are not a reason for refunding the paid admission.

a) Tickets can be refunded if you purchase new tickets for the newly selected date (it must be the same ticket at the same price) while claiming the original tickets through the claims procedure. The complaint form can be found on the website at www.dolnimorava.cz/reklamacni-formular.

b) Tickets can also be returned in the event that an obstacle arises on the part of the operator and it is not possible, according to the applicable regulations, for the Dolní Morava Mountain Resort to allow access to the adventures you have purchased.

• All claims are considered individually according to the applicable operating rules and terms and conditions available at www.dolnimorava.cz/gdpr-a-dokumenty.

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Is it possible to change the date on my ticket if I am unable to arrive on the date for which I have purchased a ticket for any reason?

• Yes, it is possible if you buy online at our e-shop with registration at https://eshop.dolnimorava.cz.
• When purchasing with registration, you can change the date on your personal profile for purchased tickets for Sky Bridge 721 and Mammoth Alpine Coaster within the time frame that is standard for purchasing these adventures in advance. For other adventures, it is not possible to change the ticket date.

I want to buy tickets on the e-shop but I don’t see an available date in the calendar?

• Tickets go on sale in the e-shop at specific times in advance.
• The purchase date is available at least 14 days in advance. If the purchase is not possible even on this date, the date is sold out or the adventure is closed on that day.

Where can I park?

• Car parking is available in all car parks P1 – P7, which are at varying distances from the chairlift station that takes you to Sky Bridge 721, the Sky Walk and the Mammoth Alpine Coaster. The entrance to all three experiences is located at the exit station of the chairlift. 
• In peak seasons, parking is organised by the parking attendants.
• All car parks are paid with free parking for 30 minutes.
• For a parking map, electric vehicle charging stations and directions including parking fees, please visit www.dolnimorava.cz/en/parking .

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Is it possible to park a caravan or motor home at the resort?

• All car parks prohibit the entry and parking of motor homes, caravans and coaches as well as camping and overnight stays.
• Camper parking is only possible at the marked parking lot for motorhomes and caravans upon arrival at the Dolní Morava Mountain Resort. Parking and camping for motorhomes and caravans can be found 200 meters in front of the P1 parking lot. Operator: Operator: Petr Vrzal +420 602 310 456. Camping with camper vans is offered by Autocamp Zátiší.

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I want to visit Sky Bridge 721, how do I plan my trip from parking, to getting on the bridge, to getting back to my car?

• When planning a trip to Sky Bridge 721, please allow approximately 2 HOURS from parking your car to the entrance to the bridge (parking, transfer to the chairlift, transport by chairlift or on foot to the entrance gate of the bridge).
• The most comfortable way to reach Sky Bridge 721 is by four-seater chairlift. If you decide to walk the route from the valley to the bridge, then you can expect a 3.7 km long marked trail that will take you less than 90 minutes on foot.
• The route over Sky Bridge 721 is ONE-WAY. Right at the exit of the suspension footbridge, the circuit continues with a pleasant 2 km walk along a nice forest path in the form of the Bridge of Time nature trail.
• Together with crossing the bridge, this educational tour will take about 60–90 minutes and will take you back to the start at the bridge entrance point, from where you can continue on to the Sky Walk, the chairlift or the Mammoth Alpine Coaster back down into the valley to the car park. The entrance to all three experiences is located at the exit station of the chairlift. 

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What is the approximate time of entry to Sky Bridge 721?

• Entry to the bridge is capacity limited and controlled according to orientation times. This time does not apply to boarding the chairlift, but only for the actual entry to the bridge.
• Your ticket will include the date and time you selected to enter the bridge when you purchased it. Please try to keep to this entry time. This makes it possible to evenly distribute the number of visitors over time and thus enable all visitors to have a pleasant experience. The time spent on the bridge itself is not limited.​​

What happens if I don’t make it on time?

• If you miss your selected time or arrive earlier, it is not a problem; it is also possible to use the ticket for a later entry to the bridge, but this may increase the length of your visit.

What does the one-time entrance fee to Children´s FUN Parks mean?

• Within the ticket each paid person has only one full-day admission to Children´s FUN Parks.
• Full day admission = 1 x Mammoth Water Park + Forest Adventure Park + Giant Mammoth and 1 x Sand World – approx. 50 metres away from the other parks.

Can I go back to the parks if I leave them?

• Once you pass through the turnstile out, it is not possible to visit the parks again.

What does way up and down mean on the Mammoth roller coaster?

Should I buy both or just one?

• The Mammoth roller coaster offers a one-way ride up, which is an alternative to the chairlift. If there is a queue for the chairlift, it is possible to use the same ticket purchased for the chairlift to ride the Mammoth Alpine Coaster upwards. At the top station you have to get off and re-board for the ride down.
• We recommend buying tickets for the ride down at the top station according to the current traffic. Visitors waiting at the upper boarding station for the Mammoth Alpine Coaster always have priority boarding.

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How can I purchase a gift voucher and how can I redeem it?

• Gift vouchers can only be purchased on the resort’s website at https://eresort.dolnimorava.cz/e-shop/darkove-poukazy. You can choose an experience voucher or a stay voucher.
• You can redeem it at the customer service centre at the Sněžník chairlift station, where the staff will exchange it for a ticket for the selected adventure. Any unpaid balance must be paid on the spot. 

How can I book a spot with an orientation time when I enter Sky Bridge 721?

• The approximate time of entry can be booked on the spot when exchanging the gift voucher for a ticket to Sky Bridge 721 according to the currently available approximate times.

Is it possible to extend its due period?

• Gift vouchers are valid for 365 days from the date of purchase. Gift vouchers cannot be extended.

Can I pay with a foreign credit card?

• We only accept cash in Czech crowns (CZK) at all our cash desks. All cash desks accept foreign payment cards: Visa / Visa Electron, Master Card, Maestro, V Pay, JCB, Diners Club, Discover.

Is it possible to use a foreign credit card also in the e-shop?

• It is possible to pay with foreign payment cards also in the e-shop.

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Can I visit the resort and adventures with my dog?

• Dogs are not allowed on Sky Bridge 721, the Sky Walk and Children´s FUN Parks without exception (dog in backpack/bag/arms).
• There are dog kennels under the entrance to the Sky Walk where dogs can wait for you.
• Dogs can be transported on the chairlift, but not on the Mammoth Alpine Coaster or U Slona bobsled track.
• Having a dog with you in the resort is possible with respect to other visitors.

What is the weather like in your area at the moment?

• The current weather forecast can be found on our website www.dolnimorava.cz/en/weather. 
• You can also monitor the current weather conditions on site on our webcams at www.dolnimorava.cz/en/webcams.

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